Good e-mail etiquette is…
But... there is a problem
Us little low contexters will fret and worry until we have the details we require.
- France has a greater Power Distance and is far more hierarchical than us Anglo Saxons. So, if your e-mail was in an upward direction within the hierarchy then, not only would there be little inclination to respond quickly but also a genuine “how dare you disturb me” aspect too.
- On top of that, France is almost unique in that it is also an individualist culture. Almost unique because most hierarchical cultures are also collectivist.
Dutch social psychologist and author of Cultures and Organizations - Software of the Mind.
Let’s re motivate and manage and apply.
Do nothing?I fully recognise that overcoming cultural barriers is a shared responsibility but, despite this reluctance of high power distance cultures bosses to accept any form of bottom-up feedback, it is generally accepted the do-nothing option is not an option for many global companies.
A Quick Win?Surely one of the easiest quick wins to help a demotivated workforce would be to adopt an acceptability of lower context communication, especially in e-mails. I am really trying not to sound condescending and patronising as I read that.
faire une quittance?In no way is this an original thought. I know of one company in France, part of a global network, that actively encourages a philosophy of faire une quittance– making a receipt – with e-mails. Doing exactly what has been described above. Giving some indication or reassurance that something will be done and when a response can be expected.
Definition of remotivate in English: - To motivate again; to provide (a person) with a new motive or motivation.
Definition of remanage in English: - One who manages and redefines his/her own skills.
Definition of Reapply in English: - apply (an existing rule or principle) in a different context.